If you're in Citrus Heights, CA, and it's your first time ordering from Kolas, you're in for a treat. Kolas offers cannabis products via delivery and curbside pickup with an upscale yet convenient experience. Whether you're a recreational or medical consumer, these tips will help ensure your first order goes smoothly—from choosing the right location to receiving your package discreetly and safely.
1. Start by Choosing the Correct Kolas Location
Kolas operates multiple dispensary and delivery nodes throughout the Sacramento area, including Citrus Heights, Arden, Main Avenue, Fruitridge, and South Watt. Among these, the Citrus Heights/Orangevale delivery hub services your area directly. Before beginning, confirm this location is active for delivery—watch for a "Citrus Heights/Orangevale" tag when browsing the platform.
Why it matters: Ensuring you're ordering from the right node avoids delays or fulfillment issues.
2. Know Your Delivery Hours and Minimums
Kolas Citrus Heights delivery service typically runs daily from early morning until evening. Delivery hours are commonly from 7 AM to 9 PM.
There’s typically a minimum order requirement around $50, though discounts or promotions may reduce that limit. Debit or credit transactions may carry a small processing fee, so plan your cart accordingly.
3. Understand Payment Methods and Fees
You'll commonly find that Kolas accepts cash and debit cards. Credit card payments may be restricted due to federal regulations. Many Kolas locations include an in-store ATM for customers who want to pay cash. If paying by debit card, note there can be a small processing fee and rounding to the nearest $5 may apply.
Tip: If you're going cashless, verify your debit card works ahead of time. Some first-time users have faced issues redeeming online codes or paying at checkout.
4. Browse the Menu with Care
Kolas carries a diverse menu including flower, pre-rolls, vapes, concentrates, edibles, drinks, tinctures, topicals, and accessories.
Tip: Use the website's filters to sort by category and price range. They also often run promotions like “Buy 2, get 1 for $1” on selected categories like flower, gummies, and pre-rolls.
5. Take Advantage of First-Time Deals
New customers can often get 30% off their first order with a promotional code. That can drop the entry requirement under $50 depending on the items you choose, giving you more flexibility in product selection.
6. Ask Budtenders for Guidance
If you're uncertain about product types, strength, or effects, Kolas’ budtenders are trained to help. Customer reviews highlight experienced staff who can recommend appropriate strains, substitute products if something is unavailable, and help you find the best match.
Example: One review mentioned helpful wait-staff that recommended suitable substitutes when an item went out of stock.
Tip: Call or use live chat before finalizing your order to ask questions—especially about dosing, strain effects, and promotions.
7. Expect Updates and ETA Notifications
Delivery generally runs within 45 to 120 minutes from ordering. However, some users have experienced delays during peak times, occasionally waiting 3 to 4 hours.
A big plus: Kolas offers real-time queue alerts, informing customers as they move ahead in line. Users appreciated that transparency.
Tip: If your ETA stretches beyond the promised window, you can call customer service. Kolas has sometimes offered replacements, apologies, or discounts for inconvenience.
8. Make Sure You're Home for Delivery
Someone 21 or older with valid government ID must be present to receive delivery. Drivers will request to verify your age and medical status on arrival.
They may ring the doorbell instead of dropping it off if you requested discretion, so clarify pickup instructions while placing the order.
Tip: Want extra privacy? Share preferences like "do not ring bell, leave in porch box."
9. Check Your Order as You Receive It
Kolas enforces a no-returns policy, though defective cartridges may be eligible for exchange.
Before the driver leaves, inspect your order against the receipt. Reviews emphasize that missing or substituted items without notice can create issues.
10. Start Low, Go Slow—Especially with Edibles
Kolas emphasizes responsible consumption—particularly with edibles, whose onset can take one to two hours.
Tip: For newcomers, go with low-dose gummies or small micro-doses, and wait for full effect before consuming more.
11. Keep Track of Promotions and Loyalty Programs
Kolas runs frequent “buy 2 get 1 for $1” deals across many product categories.
They also occasionally host themed product weeks to feature specific brands and partnerships.
Tip: Bookmark their deals page or sign up for email alerts to spot fresh promotions before you order.
12. Improve Future Orders with Feedback
If something didn’t go right—or went exceptionally well—Kolas encourages customer feedback.
They provide callback channels via email or phone. Engage them if you had issues like delays, product quality concerns, or trouble with discounts.
13. Stay Updated on Legal Guidelines
Sales are strictly restricted to individuals 21 and older, or medical patients with proper ID.
Consumption in public or transportation across state lines remains illegal, per California and federal regulations. Kolas reminds customers to consume responsibly at home.
14. Consider Pickup as an Alternative
If you live nearby or just want to avoid fees, curbside or in-store pickup can be faster and avoids delivery charges.
Pickup hours match delivery (7 AM to 9 PM), and same-day pickup is generally fast—often within a short wait.
15. Keep Your ID Handy for Every Order
Bring a valid government ID, such as a driver’s license or copyright. You’ll need it at the door for age verification even if you're ordering for pickup.
16. Prepare for Future Repeat Trips
Once you’ve tried Kolas, order history, saved preferences, and wish lists make repeat orders quick and easy. You’ll also begin receiving tailored deals and exclusive notifications via email or SMS.
Final Thoughts
Ordering from Kolas in Citrus Heights can be a straightforward, enjoyable experience if you follow a few key guidelines. From verifying the delivery location to choosing the right dosage and checking your order at the door, these tips empower you to get the most from your first—and future—orders.
With knowledgeable staff, reliable delivery, and rotating promotions, Kolas aims to combine convenience, variety, and quality. Keep these suggestions in mind, and you’re set for a smooth first order experience—and many satisfying sessions to come.
Ready to place your order? Start with a small first-time purchase, use your promo code, and enjoy exploring Kolas’s rich selection—responsibly and confidently.
Got more questions or want help with specific product choices? Just reach out—the community is here to help guide your cannabis journey.